This Privacy Policy describes how vviph collects, uses, stores, shares, and protects personal information provided by players and visitors of the vviph.club platform. We are committed to handling your personal data with transparency, care, and full compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173).
vviph does not sell your personal data to third parties. We collect only what is necessary to operate the platform, comply with Philippine legal obligations, and provide you with a secure gaming experience. You have rights over your personal data under Philippine law, and you can exercise them at any time by contacting our Data Protection Officer.
This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and used by vviph ("vviph", "we", "us", "our") in connection with the vviph online casino and sports betting platform accessible at vviph.club and any associated subdomains, mobile-optimized versions, or affiliated services ("Platform").
vviph acts as the Data Controller in respect of the personal data of all registered players and visitors to the Platform, as defined under the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173, as amended) and its Implementing Rules and Regulations. As Data Controller, vviph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
vviph operates within a PAGCOR-regulated framework for online gaming in the Philippines. Compliance with the National Privacy Commission (NPC) of the Philippines, the Anti-Money Laundering Council (AMLC), and PAGCOR's data governance requirements shapes our data practices. Where applicable regulatory requirements conflict with user preferences, the regulatory requirement takes precedence — but we will always be transparent about this.
By registering for a vviph account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or use the vviph Platform.
vviph collects personal data in the following categories. The specific data collected from any individual player depends on the services they use and the extent of their interaction with the Platform.
When you register for a vviph account, we collect: your full legal name as it appears on your Philippine government-issued identification document; your date of birth; your Philippine mobile number; your email address; and a password of your choosing (stored in irreversibly hashed form — vviph staff cannot read your password).
As required by PAGCOR regulations and the Philippines' Anti-Money Laundering Act (AMLA), vviph collects identity verification documents, which may include: copies of government-issued Philippine identification (PhilSys National ID, passport, LTO driver's license, SSS/GSIS Unified ID, or PRC ID); proof of address documents such as utility bills or bank statements; and, in certain circumstances, proof of source of funds or wealth documentation.
We collect records of all financial transactions conducted through the Platform, including: deposit amounts, dates, and payment method references; withdrawal amounts, dates, and payment method references; GCash and PayMaya account references (we do not store full card numbers or complete e-wallet credentials); game wager history and outcomes; account balance history; and bonus and promotion redemption records.
We automatically collect technical data when you access the Platform, including: your IP address; device type, operating system, and browser version; session duration and timing data; pages and game titles accessed; and referral URL data (how you arrived at the Platform). This data is used for security, fraud detection, and platform performance optimization.
We retain records of all communications between you and vviph, including live chat transcripts, email correspondence, support ticket content, and feedback submissions. These records are retained for customer service quality assurance, dispute resolution, and regulatory audit purposes.
Where you use vviph's responsible gaming tools — including deposit limits, loss limits, cooling-off periods, or self-exclusion — we maintain records of these settings and any changes made to them. This data is used to enforce your choices and to fulfil our regulatory obligations in respect of player protection.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, mobile number, email | Yes – required for registration |
| KYC Documents | Government ID, proof of address | Yes – required for withdrawals |
| Financial Data | Deposit/withdrawal records, wager history | Yes – generated by platform use |
| Technical Data | IP address, device type, session data | Automatic – collected on access |
| Communications Data | Live chat transcripts, support emails | Generated when contacting support |
| Responsible Gaming Data | Limit settings, self-exclusion status | When you use these tools |
vviph collects personal data through the following channels:
Under the Philippines' Data Privacy Act of 2012, vviph processes your personal data on the following legal bases:
vviph uses the personal data it collects for the following specific purposes:
To create, maintain, and manage your vviph player account; to verify your identity and age; to authenticate your login sessions; to communicate account-related information including security alerts, transaction confirmations, and policy updates; and to respond to your support enquiries.
To operate the casino, sports betting, bingo, and other gaming services on the Platform; to process deposits and withdrawals through your chosen Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard); to record game histories and account balances; and to distribute promotional bonuses and winnings to your account.
To comply with PAGCOR licensing requirements; to fulfil Know Your Customer (KYC) and anti-money laundering (AML) obligations under Philippine law; to report suspicious transactions to the AMLC as required by the Anti-Money Laundering Act; to respond to lawful requests from Philippine regulatory and law enforcement authorities; and to maintain transaction records for the periods required by law.
To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, bonus abuse, collusion, and other forms of prohibited conduct; to maintain the security and integrity of the Platform; and to protect vviph players from the harm caused by fraudulent activity.
To enforce responsible gaming tools set by you, including deposit limits, loss limits, cooling-off periods, and self-exclusion; to monitor player activity for indicators of problem gambling and to take appropriate protective action where required; and to comply with PAGCOR's player protection requirements.
Where you have given your explicit consent, to send you promotional communications about new games, bonus offers, and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time through your account settings or by contacting vviph support, without affecting your ability to use the Platform.
vviph does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Personal data shared with third parties is limited to what is strictly necessary for the purposes described in this Policy.
vviph shares personal data with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:
Certain disclosures to regulatory and law enforcement authorities — particularly under the Anti-Money Laundering Act — are mandatory and cannot be withheld regardless of your privacy preferences. vviph is also prohibited in some circumstances from notifying you that such a disclosure has been made (for example, during an active AML investigation). This is a legal requirement, not a discretionary vviph policy.
vviph uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognize returning users, maintain session state, and analyze Platform usage patterns.
| Cookie Type | Purpose | Mandatory? |
|---|---|---|
| Strictly Necessary | Maintain your login session, keep your account authenticated between page loads, and enable the Cashier to function. Without these, the Platform cannot operate. | Yes – cannot be disabled |
| Security | Detect fraudulent login attempts, identify unusual session behavior, and support 2FA verification flows. | Yes – cannot be disabled |
| Functional | Remember your preferred game categories, language settings, and display preferences between sessions. | Optional – user preference |
| Analytics | Aggregate, anonymized data about how players navigate the Platform, which games are most accessed, and where technical issues occur. Used to improve the Platform. | Optional – user preference |
You can control optional cookies through your browser's cookie settings. Most modern browsers (including those on Android and iOS devices commonly used by Filipino players) allow you to view, block, or delete cookies. However, blocking strictly necessary cookies will prevent the Platform from functioning correctly — you will not be able to log in or use casino or betting features if these cookies are blocked. Deleting cookies will log you out of any active session.
vviph retains personal data only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, and resolve any disputes. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AMLA record-keeping requirement |
| KYC / identity documents | Duration of account + 5 years after closure | AMLA and PAGCOR compliance |
| Financial transaction records | Duration of account + 5 years after closure | AMLA statutory requirement |
| Game history and wager records | Duration of account + 2 years after closure | Dispute resolution and PAGCOR audit |
| Support communications | 3 years from last interaction | Dispute resolution |
| Technical and device logs | 90 days (rolling) | Security and fraud detection |
| Marketing consent records | Until consent withdrawn + 1 year | Evidence of consent basis |
Upon expiry of the applicable retention period, vviph will securely delete or irreversibly anonymize your personal data such that it can no longer be linked to you as an identifiable individual.
vviph implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include, but are not limited to:
Despite these measures, no data transmission over the internet and no storage system can be guaranteed to be 100% secure. If you become aware of any unauthorized access to your vviph account or believe your account credentials have been compromised, contact vviph support immediately via live chat.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vviph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in compliance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
Under the Republic of the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vviph. These rights are subject to applicable legal exceptions, particularly where processing is required by law (such as AMLA obligations).
The right to be informed of how your personal data is being collected, processed, and used — which this Policy fulfils.
The right to request a copy of the personal data vviph holds about you, along with information about how it is processed.
The right to request correction of inaccurate or incomplete personal data held by vviph. For registered name and date of birth corrections, KYC verification may be required.
The right to request deletion of your personal data, subject to our legal obligations to retain certain data under AMLA and PAGCOR regulations.
The right to object to processing based on legitimate interests — including profiling for marketing purposes. You may opt out of marketing communications at any time.
The right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
The right to request that vviph restricts processing of your data in certain circumstances, such as while the accuracy of data is being contested.
The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe vviph has processed your data unlawfully.
To exercise any of the above rights, please contact vviph's Data Protection Officer using the details provided in Section 15 of this Policy. We will respond to verifiable requests within 30 days. Where a request cannot be fulfilled due to a legal obligation, we will explain the specific legal basis preventing compliance.
The vviph Platform is strictly intended for persons who are 21 years of age or older, in compliance with PAGCOR regulations governing online gaming in the Philippines. vviph does not knowingly collect or process personal data from individuals under the age of 21.
vviph implements mandatory age verification as part of the account registration and KYC process. Any account found to have been registered by or on behalf of an individual under 21 years of age will be immediately suspended, and all associated personal data will be handled in accordance with applicable law, which may include deletion where no mandatory retention obligation applies, or referral to regulatory authorities where fraud is suspected.
If you are a parent or guardian and believe a minor in your care has registered for a vviph account, please contact our Data Protection Officer immediately at [email protected]. We will investigate and take appropriate action, which may include account termination and data deletion to the extent permitted by law.
The vviph Platform integrates game content from certified third-party game providers. When you play a game hosted by a third-party provider within the vviph Platform, limited session data — such as your player session token and stake amount — is transmitted to that provider's systems to operate the game. This data does not include your full name, identification documents, or financial account details.
Third-party game providers integrated into the vviph Platform are contractually required to process this limited data only for the purpose of operating their games and are prohibited from using it for independent marketing, profiling, or any purpose inconsistent with this Policy.
vviph is not responsible for the privacy practices of independent third-party websites or platforms that may be referenced in any communications from vviph. Any links to external websites that may appear in vviph support communications are provided for reference only, and you should review the privacy policies of those external websites independently.
vviph primarily processes personal data within the Republic of the Philippines. However, given that some of our third-party service providers — including certain game content providers and cloud infrastructure services — operate internationally, some personal data may be processed on servers located outside the Philippines.
Where personal data is transferred outside the Philippines, vviph takes steps to ensure that the transfer is subject to appropriate safeguards, including contractual data processing agreements that impose obligations equivalent to those required under the Philippines' Data Privacy Act of 2012. vviph does not transfer personal data to jurisdictions that lack adequate data protection standards unless appropriate safeguards are in place.
For more information about international transfer safeguards applicable to your data, or to request a copy of the relevant contractual provisions, please contact the vviph Data Protection Officer.
vviph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or Platform features. When material changes are made to this Policy, vviph will notify registered players by email to the address associated with their account and/or by posting a prominent notice on the Platform at least seven (7) days prior to the changes taking effect.
Your continued use of the vviph Platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting vviph support.
The "Last Updated" date displayed at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed of how your personal data is handled.
vviph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions about this Policy, wish to exercise any of your data subject rights, or have a privacy concern, please contact the vviph DPO using the following details:
If you are not satisfied with vviph's handling of your privacy concern after exhausting our internal process, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
Your Privacy, Our Commitment
The vviph Privacy Policy isn't just a legal document — it reflects the real technical and organizational commitments we've built into the Platform to protect Filipino players' personal data.
Your personal data is handled with the same care we put into the platform itself. Join Filipino players across Manila, Cebu, Davao, and beyond who trust vviph with their gaming experience.
Must be 21 years or older to register. PAGCOR-regulated. By registering, you confirm acceptance of this Privacy Policy.